OVERVIEW
This Nepogodova Fashion Jewellery Store website [https://www.nepogodova.co.nz] is operated by Nepogodova Design, c/o Olga Nepogodova. Registered Office: PO Box 4288, Hamilton 3247, Waikato, New Zealand. Throughout this website, the terms “I”, “me”, “my”, “we”, “us” and “our” refer to Nepogodova Design and Olga Nepogodova. Olga Nepogodova offers this website, including all information, tools and services available on this website, to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.
GENERAL STATEMENT
We create handmade, handcrafted, artistic products. Our manufacturing method has specific features such as irregularities in shape, roughness, diverse sides, visible spots of solder. All our products are unique; no two items are identical. Each is hand-finished, and thus you may notice minor imperfections on surfaces, marks from tools, oxidation and graduations in colour. Such inconsistencies could be considered part of an artistic design or a special artistic expression. Some product photos are artworks and may be different from the original/actual product view, have a mask of defects and scratches. These both are not flaws and therefore do not qualify as justification for returns, exchanges or refund claims.
GENERAL TERMS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.
Within 30 days from the date of purchase, you will need to receive approval from us (the seller) to replace the purchased product with the same product at the same price but with different specifications or to exchange for a different product available in the catalogue (negotiable) or to get an approval for a refund. Please, do not return the purchased product to us (the seller) without notifying us and before having an approval form authorised by us. All returns must be authorised by the seller and have a Return Authorisation (RA) number. Any returns that are received from the purchaser without a Return Authorisation number or without prior approval will not be refunded.
To start a return, you can contact us at [support/at/nepogodova.co.nz]. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package properly. Items sent back to us without first requesting a return will not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Our Refund Policy does not cover normal wear and tear or any accidental or non-accidental damage to any products. This policy does not apply to goods that have been used damaged or if any attempt has been made to alter the product or if they have been dropped or broken.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned or refunded. We do not refund or exchange any made to order, customised or personalised products, such as made to order or back-ordered items, custom orders, engraved, altered, etched, sized, coloured to your requirement or modified in any way items. Please note: Due to health regulations, we also do not accept for return or exchange any earrings, ear-climbers or piercing jewellery pieces. Unfortunately, we cannot accept any refund or exchange of gift cards, vouchers or promotional coupons; these are cannot be exchanged for cash or returned.
REFUNDS
Refunds can be made based on the completed return of the product only. Please note: Unclaimed refunds or incomplete returns will not be processed. Whatever the reason for the return, both the initial and returned shipping cost are non-refundable. We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment within a few working days. Please remember it can take some time for your bank or credit card company to process and post the refund. Typically, the funds are deposited into Visa / MasterCard or PayPal account within 1-3 working days.
You can always contact us for any return questions at [support/at/nepogodova.co.nz].